UK DELIVERY

Standard Royal Mail delivery is available for the UK mainland for £4.50 and takes 2-5 working days. Royal Mail Tracked 24 delivery is available for the UK mainland for £5.50 and aims to deliver the next working day.

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday. Orders placed after 2pm will be dispatched the following working day.

Unfortunately, Next Day delivery is not available for Ireland, Highlands, Channel Islands and all UK Offshore Islands.

Signature is required on receipt.

INTERNATIONAL DELIVERY

We currently do not deliver internationally.

TRACKING YOUR DELIVERY

You can track your order at any time by logging into the 'My Account' section of the site, selecting order history and clicking on the appropriate order.

Please click on the tracking link which will take you to our courier's website where you can find out the status of your order.

Your order's tracking number is also stated in your order confirmation email.

Please visit our courier's website where you can enter your tracking number to check the status of your order. www.royalmail.com

PROBLEMS WITH DELIVERY

If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.

To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier.

USING AN ALTERNATIVE DELIVERY ADDRESS TO THE BILLING ADDRESS OF YOUR DEBIT/CREDIT CARD

You can have your order delivered to a different address to the billing address of your debit/credit card. You can enter the delivery address at checkout.

Please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.

LOST/DAMAGED PARCELS

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners but Aliyah Rafiq cannot be held responsible for parcels that have been lost/damaged in transit.

ORDERS REQUESTED TO BE LEFT IN A SAFE LOCATION

If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your request.

Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and Aliyah Rafiq will not be liable to compensate orders that are damaged or lost.

WORKING DAYS

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.

Next day delivery orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.

DELIVERY AREAS IN THE UK

We deliver to UK mainland, Ireland, Highlands, Channel Islands and all UK Offshore Islands but currently we regret we do not deliver to BFPO and PO Box addresses.